Post Tracker

Engagement Post Tracker is available on PRO (Tier 3 accounts) and works on posts that are NOT live videos

Post Tracking jobs are configured and managed under the "Tools" menu, in the "Automated Jobs" section. When you create a Post Tracking Job, all processed comments will result in adding the commenter to GroupTrack. You will be able to configure initial settings for each contact, including Group/Global Tags, initial Stages, and whether to queue a Snippet or not.

To Create a new Post Tracking Job:

  1. Click "Add New" to create a new Job.
  2. Pick "Post Tracking" as the Job type.
  3. Give your Job a name.
  4. Enter the permalink to the Post you want to track. You can get the permalink by clicking the small date/time link under the Post author's name.
    1. GroupTrack will determine whether this Post is in a Registered Group, or if it is seen as being part of the Holding Tank.
  5. Determine if you want to use "Trigger Words".
    1. By default, Post Tracking Jobs are set to use Trigger Words, but none are configured.
    2. You can configure GroupTrack to only process comments that contain specific text. Only top-level comments will be checked for the presence of these words. If you choose to use Trigger Words, you will be able to configure as many words as you want.
    3. If you choose not to use Trigger Words, ALL top-level comments will be processed.
  6. Determine if/how you want to react to processed comments.
    1. You can choose to Like or Love each comment, or randomly Like/Love. You can also choose not to react at all.
  7. Determine if/how you want to reply to processed comments.
    1. You can create multiple reply variations. GroupTrack will pick one of the replies you create when responding to processed comments.
    2. You can use the token "{name}" (lowercase) in any reply variation, which will be replaced with the commenter name. The commenter will be tagged.
  8. Determine how long to pause between processed comments.
    1. By default, GroupTrack will wait between 15 and 25 seconds after processing a comment before moving to the next one.
  9. Configure CRM settings.
    1. If you are NOT using Trigger Words, you can set up Group/Global Tags, an Initial Stage, and a Snippet to queue.
    2. If you ARE using Trigger Words, you can click "Add Trigger Word". Enter the text you want to match on, then set up Group/Global Tags, an Initial Stage, and a Snippet to queue.
    3. If the commenter is NOT already in GroupTrack, they will get the Initial Stage set. If they ARE already in GroupTrack, their Stage will not be altered.

To Run a Post Tracking Job:

Post Tracking Jobs exist at the Team Level, meaning everyone on the Team can see all Jobs that are created. However, they can only be run by a single Team Member at a time.

To run a Job, go to the "Tools" page and click the "Run" button in the Action column.

If the Job is currently running, the Status column will indicate who started the Job, and at what time.

If YOU are the one who started the Job, the "Run" button in the Action column will be replaced with a "Stop" button.

If you are NOT the one who started the Job, the "Run" button in the Action column will read "Running" and not be clickable.

If you started the Job and want to stop it, you can click the "Stop" button. A popup will remind you to FIRST close the background tab that is actually performing the Job, then come back and confirm that you have done so.

Video Overview: 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us