What are Messenger Status Labels?

Messenger Status Labels are color-coded status options you can apply to a Contact in Messenger. These function like a mix between a Tag Set and a Stage, where a Contact can only have a single Status Label applied at a given time, and it is visible at a glance looking through the Conversation list in Messenger.

To configure the Messenger Status Labels, go to your Profile & Settings page.

In the "Messaging Settings" section, you'll see a panel to "Set up Messenger Status Labels". 

When you first visit this page, your account will be set up with 3 default Labels:

  • "All Good" (green)
  • "Pending Response" (yellow)
  • "Needs Help" (red)

You can edit, add, remove and reorder these options as needed.

Adjust the color of the Label by clicking the colored circle to the left.

If you add a new label, the color defaults to white. You will need to click the white circle to set an initial color.

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