Compliance & Security
Compliance & Security
Understand how GroupTrack CRM protects your data and interacts with social media platforms.
Table of Contents
- Introduction
- Data Security and Privacy
- How Your Data is Protected
- Privacy Policy
- Compliance with Social Media Platforms
- Frequently Asked Questions
- Why This Process is Important
Introduction
Purpose
This document explains how GroupTrack CRM ensures compliance and security for your data and interactions with social media platforms.
Data Security and Privacy
How Your Data is Protected
- Your data is securely stored in our cloud servers and is encrypted both in transit and at rest.
- All data for your team is isolated at a root level from the data of all other teams, ensuring that there is no way to access data from another team accidentally or purposefully.
- Your data is never sold to anyone or shared with any third party without your explicit consent, such as in the case of third-party integrations you configure.
Privacy Policy
- For more information on our data security policies, please refer to our Privacy Policy.
Compliance with Social Media Platforms
Q: Does your Chrome Extension violate the Terms of Service of platforms like Facebook, Instagram, or LinkedIn?
Our Chrome Extension is designed to help users manage their outreach and lead follow-up efforts in an authentic and efficient way, and we take platform policies seriously. We understand that platforms like Facebook, Instagram, and LinkedIn have strict Terms of Service (ToS) to protect their users and ecosystems, and we’ve built our tool with care to align with the spirit of those policies while delivering value to our users.
Our extension works by enhancing your experience on these platforms through a lightweight CRM overlay. It allows you to organize and track leads by creating contact records for specific profiles you choose to engage with. These records include publicly available information, such as a user’s social profile URL, name, profile photo, and platform-specific user ID, which are collected only when you actively indicate interest in tracking a profile. We do not engage in bulk or automated data scraping, nor do we make unauthorized or forged requests to these platforms.
Instead, our extension passively observes the data that the platform already sends to your browser during normal use (such as through standard network requests). We process this data locally on your device to create a seamless experience, caching only the minimal information needed to power our CRM features. This approach avoids unnecessary interactions with platform servers and helps keep your account activity safe and aligned with typical user behavior.
Q: Does your extension modify the platform’s interface in a way that violates their rules?
Our extension enhances your experience by adding a user-friendly sidebar and subtle visual cues, like link highlighting, to help you manage your outreach directly on the platform. These modifications are applied locally in your browser and do not alter the platform’s servers or core functionality. We’ve designed these features to be non-intrusive and to support your workflow without disrupting the platform’s intended user experience.
We recognize that platform Terms of Service often include broad language about modifying interfaces or collecting data, and we operate thoughtfully in this space. Our goal is to empower you to connect authentically with your audience at scale, while minimizing any risk to your account by avoiding bot-like behavior or mass data collection.
Q: How do you ensure my account stays safe while using your extension?
Your account’s safety is our top priority. Our extension is built to operate discreetly within your browser, leveraging only the data that platforms naturally provide during your normal browsing. Our extension avoids automations that could flag your account, using conservative, randomized breaks and pauses in its timing and variations in content to mimic natural human behavior. By focusing on user-initiated actions and processing data locally, we help you stay within the bounds of typical platform usage.
Q: Why do you collect profile data, and how is it used?
Our CRM overlay helps you stay organized by letting you save and manage contact information for leads you’re actively engaging with. When you choose to add a profile to our CRM, we store only the essential details—like the profile URL, name, photo, and user ID—to help you re-identify and follow up with those contacts later. These records are securely stored in our cloud database, powered by Google, which adheres to industry-standard security practices. We maintain strict data access policies to ensure that your data is protected and only accessible to authorized users. The data is not shared with third parties and is used solely to support your outreach efforts within our CRM. At every step, our approach is designed to support your outreach efforts in a way that feels natural and respects the platforms’ ecosystems.
Why This Process is Important
Understanding the security measures and compliance protocols in place for GroupTrack CRM ensures that your data is protected and that your use of the platform adheres to social media platform terms of service. This helps maintain trust and ensures the continued effectiveness of the tools you rely on.