Inactive Account

How to Resolve an "Inactive" Status in GroupTrack CRM

Steps to update your subscription payment and resolve an inactive account.

Table of Contents

1. Introduction
2. Steps to Resolve an "Inactive" Status
   • Step 1: Update Your Payment Method
   • Step 2: Contact Support If Needed
3. Why This Process is Important

Introduction

Purpose

If you log into the GroupTrack CRM web app (app.grouptrackcrm.com) and see a notice that says "Inactive," it typically indicates that your subscription payment is not up to date. This document provides steps to update your payment information and resolve the inactive status.

Steps to Resolve an "Inactive" Status

Step 1: Update Your Payment Method

• An "Inactive" status usually means that your subscription payment is not up to date.
• To update your payment information, please follow the instructions provided here: Manage Payment Method.

Step 2: Contact Support If Needed

• If updating your payment method does not resolve the issue, please contact our support team for further assistance.
• You can open a support ticket by clicking the blue question mark in the lower right corner of your web app.
• Alternatively, you can email us at [email protected].

Why This Process is Important

Keeping your subscription payment up to date ensures uninterrupted access to GroupTrack CRM. Resolving an inactive status quickly helps you get back to managing your leads and client interactions without delay.