Refund Policy
Refund Policy FAQ
Common questions and answers about GroupTrack CRM's refund policy.
Table of Contents
- Introduction
- Policy Overview
- Frequently Asked Questions
- What if I canceled a day late?
- What if I email after 24 hours?
- What if I signed up but never used my GroupTrack account?
- What if I am having technical problems and can’t use my GroupTrack account?
- What if I forgot I have a GroupTrack subscription?
- Why This Process is Important
Introduction
Purpose
This document provides answers to frequently asked questions about GroupTrack CRM's refund policy. It covers common scenarios such as canceling late, technical problems, and forgetting about your subscription.
Policy Overview
- No Refunds Policy: GroupTrack CRM does not offer refunds for our tools or programs. All subscriptions come with a free 12-day trial period. Customers pay for access to our services, not for usage.
- Subscription Management: It is the responsibility of the user to monitor and manage their subscription, including canceling if the tool is not being used.
Frequently Asked Questions
What if I canceled a day late?
- Answer: Contact support at [email protected] within 24 hours of being charged to alert us that you have canceled your subscription. We will offer a one-time refund for that single payment, less a 5% refund processing fee.
What if I email after 24 hours?
- Answer: Contact support at [email protected] to alert us that you have canceled your subscription. We may, at our sole discretion, offer a prorated refund for that one payment, less a 5% refund processing fee.
What if I signed up but never used my GroupTrack account?
- Answer: Due to the nature of our tool and services, our customers pay for access, not for usage. Similar to other subscription-based services (e.g., streaming services, gym memberships), we do not offer refunds if you choose not to use our tool.
What if I am having technical problems and can’t use my GroupTrack account?
- Answer: If the technical problems are due to user error or issues with your personal device, we will not offer a refund. If a feature does not operate on your specific social media account for an extended period, we may offer a credit at our sole discretion.
What if I forgot I have a GroupTrack subscription?
- Answer: It is your responsibility as a business owner to monitor your subscription and cancel if you are not using GroupTrack. As with other subscription-based services, we cannot offer refunds if you forget about your subscription and do not cancel.
Why This Process is Important
Understanding our refund policy helps ensure that you manage your GroupTrack CRM subscription effectively. By being aware of the terms and conditions, you can avoid unexpected charges and make informed decisions about your subscription.