How To: Grab the Permalink URL for Social Posts

When creating an Auto-Responder Job in GroupTrack, you will need the Permalink URL to the Post you want to track. This article walks you through how to get that URL

Table of Contents

1. Introduction
   • Purpose
   • Definitions
2. Steps
   • Navigating to the Post
   • Copying the Permalink URL
   • Verifying the URL Format
3. Why This Process is Important
4. Additional Resources

Introduction

Purpose

This help document provides step-by-step instructions for obtaining the Permalink URL of a Facebook or Instagram post, which is required for setting up an Auto-Responder Job in GroupTrack CRM. Ensuring you have the correct URL is crucial for the auto-responder to function properly.

Definitions

• Permalink URL: A direct link to a specific post on Facebook or Instagram, used to identify and track the post within GroupTrack CRM.
• Auto-Responder Job: A task in GroupTrack CRM that automatically responds to comments on a specified Facebook post using pre-configured criteria.

Steps

Navigating to the Post on Facebook

1. Go to the Post on Facebook
   • Navigate to the Facebook post you want to track using the Auto-Responder feature in GroupTrack CRM.
2. Go to the Post on Instagram
   • Navigate to the Instagram post you want to track using the Auto-Responder feature in GroupTrack CRM.

Copying the Permalink URL

1. Click the Timestamp
   • Under the author’s name at the top of the post, you’ll see a timestamp indicating when the post was created. Click on this timestamp, which serves as a link.

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     Copy the URL

   • Once you’ve clicked the timestamp, the URL in your browser’s address bar will update to the permalink. Copy this URL for use in the Auto-Responder setup.

Verifying the URL Format

1. Ensure URL is Correct
   • Verify that the copied URL is in one of the following formats:
     • www.facebook.com/[username]/posts/[post ID]
     • www.facebook.com/groups/[group ID]/posts/[post ID]
     • www.instagram.com/p/[post ID]
   • This ensures that the URL will work correctly in the Auto-Responder setup wizard.

Why This Process is Important

Obtaining the correct Permalink URL is essential for:

• Accurate Tracking: Ensures the Auto-Responder is linked to the exact post you intend to monitor and respond to.
• Efficient Setup: Simplifies the setup process by providing a direct and precise link to the post, reducing errors.
• Automation Reliability: Helps maintain the effectiveness and reliability of the auto-responder by linking it to the correct content.

Additional Resources

• Setting Up and Running Auto-Responder Jobs: learn how to setup an auto-responder post to automate engagement in Facebook and Instagram