Troubleshoot: Check For Errors

How to Check for Errors in the Web App or Extension

Diagnose issues faster by checking for errors applying GroupTrack extension on Facebook or Instagram

Table of Contents

1. Introduction
2. Steps to Check for Errors
   • Step 1: Inspect the Page
   • Step 2: Navigate to the Console Tab
   • Step 3: Filter for Errors
   • Step 4: Capture and Save the Error Log
3. Sending the Error Log to Support
4. Additional Resources

Introduction

Purpose

If the GroupTrack CRM Web App or Chrome Extension is not working correctly, it’s often necessary for us to understand if there are errors happening locally in your web browser. This document will guide you through the steps to check for and provide any errors to our support team, which can potentially help diagnose and resolve the issue without needing a live troubleshooting session.

Steps to Check for Errors

Step 1: Inspect the Page

• Right-click anywhere on the page that is not working correctly.
• Choose “Inspect” from the menu that appears.

• A new window, or a panel attached to the side or bottom of your current page, will appear. This may look technical and overwhelming, but don’t worry—this guide will help you navigate it.

Step 2: Navigate to the Console Tab

• Along the top of the new window or panel, you will see tabs named “Elements”, “Console”, “Sources”, etc.

• Click the “Console” tab to view the console log, where any errors will be displayed.

Step 3: Filter for Errors

• Near the top of the Console window, you will see a “Filters” box and a dropdown menu labeled “Default levels” (or “Custom levels” if previously adjusted).

• Click this dropdown to expand the list, and uncheck everything except “Errors”. This will filter the console output to only show error messages.

• Click the “Clear Console” button to remove any previous logs that may not be related to the current issue.

Step 4: Capture and Save the Error Log

• Reload the page or attempt to perform the action that was not working. If there are any issues, red error messages should appear in the Console window.
• If you are not using Loom:
  • Right-click anywhere in the Console and select “Save As”.
  • Name the file something like “GroupTrack Error Log” and save it to your computer.
• If you are using Loom to screen-record: RECOMMENDED
  • Simply allow the recording to continue for a few seconds to capture the errors as they appear on the screen.
  • You do not need to attach the log file if you are recording a Loom.

Sending the Error Log to Support

• Once you have captured the error log or Loom recording, email it to our support team at [email protected].
• Be sure to attach the log file or include the Loom recording link in your email.

That’s it! You’ve successfully checked for errors and are now a level 10 cyber wizard! 🌟

We know this process may seem daunting, but we’re confident you can do it. If you prefer, we can also schedule a Zoom session to troubleshoot together—just let us know!