Run The Console When Recording A Loom

How to Run the Console While Recording a Loom Video

Assist our helpdesk in troubleshooting by running the console and recording a Loom video.

Table of Contents

1. Introduction
2. Steps to Run the Console While Recording a Loom Video
   • Step 1: Navigate to the Problem Page
   • Step 2: Open the Console
   • Step 3: Record Your Loom Video
   • Step 4: Send the Loom Video to Support
3. Why This Process is Important
4. Additional Resources

Introduction

Purpose

If our helpdesk asks you to run the console while recording a Loom video to assist in troubleshooting an issue with GroupTrack CRM, this document will guide you through the necessary steps. This process helps us diagnose and resolve issues more efficiently by providing a visual and technical record of what’s happening in your browser.

Steps to Run the Console While Recording a Loom Video

Step 1: Navigate to the Problem Page

• Navigate to the page where you are experiencing the issue (e.g., your Facebook profile, Group, or Business page).
• Right-click on any open space on the page to open the Chrome menu.

• Click “Inspect” at the bottom of the menu.

  

Step 2: Open the Console

• This action will open a sidebar (usually on the right side of your screen) with a lot of technical code.

• At the top of this sidebar, click the “Console” tab to access the console log.

  

Step 3: Record Your Loom Video

• Start your Loom recording if you haven’t already.
• Ensure you are sharing your entire screen so that our support team can see all the windows and information.
• Attempt to complete the action that is causing the issue. The console will display any error messages or logs during this process, which will be captured in your recording.

Step 4: Send the Loom Video to Support

• Once you’ve finished recording, copy the link to your Loom video.
• Include the Loom link in an email to [email protected] so our team can review and assist you with the issue.

Why This Process is Important

Recording a Loom video while running the console allows our support team to see exactly what’s happening in your browser at the moment the issue occurs. This visual and technical information is invaluable for diagnosing the problem, especially when it’s related to how GroupTrack CRM interacts with Facebook or Instagram.

By following these steps, you’re helping us resolve your issue as quickly and efficiently as possible.