Message Failure: Message Delivery Error

What it means, why it happens, and how to fix it.

Introduction
What This Message Failure Means
What You Can Do
Why This Process is Important

Introduction

Purpose

This help document will help you better understand why your message may not have been delivered and what you can do about it. While message sending is typically seamless in GroupTrack CRM, platform changes or delays can occasionally cause issues that interrupt automations or manual sending.

Scope

This guide applies to all GroupTrack CRM users who send messages—whether manually or using the bulk messaging feature—on any supported platform (Facebook, Instagram, etc.).

What This Message Failure Means

GroupTrack was able to send your message—but when we checked the delivery status, the social media platform didn’t give us a clear green light.

We look for a confirmation like “sent,” “delivered,” or “seen.” If social media doesn’t show any of those, we pause the queue just in case something went wrong.

Translation:

The social media platform shrugged when we asked, “Did it go through?” So we didn’t want to assume.

What you can do:

✅ Open Messenger and check the conversation

If the message shows as sent, delivered, or seen—you’re good!
If not, try sending a quick message manually to reestablish the connection

This one is more of a social media mystery than a GroupTrack failure, but we’d rather double-check than let a failed message slip by unnoticed. 🕵️‍♀️

Your queue will wait until you’re ready to try again.

Why This Process is Important

Understanding what caused a message to fail ensures you can take appropriate steps to follow up with your leads and avoid losing potential sales opportunities. Even when tech gets a little glitchy, GroupTrack is designed to give you full visibility and easy solutions to keep your pipeline moving forward.